Frasers Group
Conducting member consultations and MOVE onboarding sessions · Supporting new member acquisition and retention · Delivering high-quality fitness coaching and customer service
Deliver exceptional experiences that convert prospects into members · Drive membership sales, renewals, upgrades and secondary spend opportunities · Conduct tailored club tours based on individual fitness goals and needs
Direct line management and coaching of Warehouse Operatives / Trainee Supervisors including 1:1's to discuss performance vs expectation, identifying SMART goals when performance not met in any of the key functional...