Deliveroo
Managing channel, queue and team leader/ agent performance across our in-house teams in Manchester, UK and Milan, Italy. · Identifying trends in performance and conducting root cause analysis (e.g. Team Leader/agent...
Responsible for month-end reporting processes for the region and specific processes across all group entities · Liaise with the local Finance & Strategy and operational teams to produce monthly variance analysis and...
Lead end-to-end delivery of large-scale SMB initiatives - from scoping and governance through to sign-off, communications and reporting - so senior teams can track commercial impact. · Apply a consistent, recognised...
Act as Local Expert: Serve as the face of Deliveroo for Milton Keynes & Northampton, mapping out local sales strategies to close value proposition gaps and improve customer selection. · Manage Top Restaurant...
Strategic Relationship Management: Act as the primary consultant for a portfolio of major restaurant partners, managing weekly operational meetings and high-level performance reviews. · Data-Driven Insight: Monitor and...
Build and maintain high-throughput backend services using Go. · Collaborate with product managers, designers, and frontend developers to ship features that support internal support agents across the globe. · Design...
Deliver in-person onboarding: Travel across the UKI to lead face-to-face rider onboarding sessions and support operations within our regional Rider Onboarding Hubs. · Secure hyper-local supply: Target and resolve rider...
Manage SDRs to lead quality partner acquisition, generate new sales opportunities, and ensure relevant utilisation of Salesforce to track pipeline · Identify the development areas of SDR's, provide coaching sessions to...
Proactively identify and engage top-tier engineering talent using creative sourcing techniques, LinkedIn Recruiter, Ashby, and developer communities. · Craft thoughtful, highly personalised outreach that authentically...
Owning end-to-end paid demand generation across our markets and B2B products, managing significant budgets across a broad channel mix (Meta, TikTok, Google, programmatic and beyond), experimenting with locally relevant...
Grow restaurant partnerships: Maintain and expand commercial relationships with top Midlands restaurant partners through regular face-to-face and remote consultation. · Optimise commercial performance: Analyse...
Own the prioritised order of work for Core - building a clear, ranked plan, explaining the reasoning behind it, and being explicit about what's being deferred and why · Turn vague or incomplete partner requests into...
Lead Partner Relationships: Act as the primary relationship lead for newly signed restaurants, ensuring they are built for success and remain highly engaged with the platform. · Consult on Growth: Educate partners on...
Strategic Portfolio Management: Independently manage a portfolio of accounts using a desk-based model, driving growth through phone, email, and video presentations. · Relationship Partnership: Build and maintain...
Strategic Prospecting: Map, prospect, pitch, and close new restaurants across your region, acting as a city-level expert who knows exactly which up-and-coming spots customers crave most. · Multi-channel Outreach:...
Own complex partner resolutions: Manage high-impact queries and escalations from account managers who support our largest restaurant and grocery accounts with an obsessive focus on service excellence. · Navigate...
What new benefits should we launch for Subscription - which ideas are worth pursuing, and what's the business case for each? · How do we prioritise and sequence a pipeline of benefit ideas against limited engineering,...
Design, build, and operate production systems across backend services and user-facing applications. · Lead technically complex initiatives across areas such as merchant onboarding, analytics, recommendations, menu and...
Design and operate a global compliance change management framework to identify new or changing security, privacy, regulatory, contractual and framework obligations across DoorDash’s markets and products. · Maintain a...