Deliveroo
As an SMB Account Manager you will have discussions with our restaurant partners about all aspects of their business. Whether that's how they can get involved in our national and local marketing campaigns, what steps...
Identify and close partnerships: Map, prospect, and pitch to high-potential restaurants across your region to ensure we have the best local selection. · Drive end-to-end onboarding: Oversee the restaurant onboarding...
Provide timely, clear, and empathetic written support to riders across multiple markets, with a focus on resolving complex payment and account queries within defined service level agreements. · Handle escalated cases...
Build and maintain high-throughput backend services using Go. · Collaborate with product managers, designers, and frontend developers to ship features that support internal support agents across the globe. · Design...
Merchant editorial programmes. Build and manage a focused content plan across both brands, including the merchant blog, practical business guidance and thought leadership. Use merchant research, frontline feedback and...
Portfolio Management: Nurture high-value corporate accounts across the UK, building deep relationships with decision-makers while tracking key usage metrics to identify trends, mitigate risks, and maximize revenue...
Own the design and execution of the CPC-to-CPO migration, including the core open question of whether the system stays CPO-facing externally while optimising CPC behind the scenes, or some hybrid of the two · Build and...
Own the full ML lifecycle: Lead the design, development, and productionisation of machine learning models used in customer support and high-stakes decision systems. · Architect for reliability: Build robust monitoring,...
Design, build, test, deploy and operate the backend services, APIs and automation that the BI platforms across DoorDash, Deliveroo and Wolt depend on · Automate the platform lifecycle end to end (provisioning, metadata,...
Own and evolve the semantic layer behind our BI platforms: LookML and Canvas BI models, metric and dimension definitions, and the governance that keeps them trusted · Build and operate the Looker and Sigma platforms...
Own the rider onboarding journey end-to-end, removing friction for applicants and maintaining healthy rider fleet levels to meet customer demand. · Monitor supply pacing and pipeline metrics across assigned markets,...
Lead a defined monetisation workstream, partnering with commercial leadership across global markets to shape our approach to commission, fee structures and take rate. Run monetisation pilots, track performance, and...
Acquire Corporate Clients: Lead end-to-end sales cycles to convert and onboard high-value corporate clients onto the Deliveroo for Work platform. · Manage High-Value Accounts: Oversee a dedicated account portfolio,...
Deliver New Business Targets: Own and deliver the UK mid-market revenue target through a combination of personal sales pipeline execution and team performance management. · Lead and Coach Sales Talent: Lead, coach, and...
3 Team Leads · circa 30+ in-house Representatives split across our London and Manchester offices, · circa 30+ person team in Deliveroo India
Own Segment Strategy: Act as the directly responsible individual (DRI) for advertising adoption and performance across Key Accounts, Mid-Market, and SMB partner segments globally. · Build Scalable Programs: Design...
Execute precise order fulfillment by picking customer essentials quickly and accurately to meet delivery deadlines. · Maintain product integrity by ensuring all goods received and dispatched meet our high standards for...
Strategic Relationship Management: Act as the primary consultant for a portfolio of major restaurant partners, managing weekly operational meetings and high-level performance reviews. · Data-Driven Insight: Monitor and...
Drive Reporting Excellence: Lead month-end and quarter-end close activities, ensuring all financial reporting deliverables are accurate, timely, and aligned with US headquarters requirements. · Operational Oversight:...