Senior User Researcher

At Fonoa, we are transforming how digital-first companies stay tax compliant. We provide simple and modular API solutions that easily integrate into any existing workflow. Through our technology-first approach, we reduce manual processes, increase compliance and reduce the cost of operations when transacting and scaling internationally. We are solving one of the largest yet unsolved problems in global e-commerce. Our tax automation software enables companies such as Uber, Zoom & Booking.com to expand their international offerings more quickly and remain tax-compliant. The Role We're looking for our first Senior User Researcher to build the research function at Fonoa from the ground up. You'll establish the connection between our customers and our teams, helping product and business make better decisions with confidence. You'll own the entire research practice, from building a scalable c