Senior Customer Support Manager

Senior Customer Support Manager We have an exciting opportunity for a senior leader to join our Customer Operations team. Reporting into the Head of Customer Operations, you will lead our Escalations Team, own our outsourced contact centre relationship, and play a pivotal role in advocating for our users across the business. This is a high-impact role at the intersection of operations, product and user experience. You will work closely with teams across ClearScore — including Product, Engineering, Compliance and Legal — to drive improvements that matter to our users at scale. What you will be doing: - Leading and developing a team of senior Individual Contributors within the Escalations function - Owning the relationship with our outsourced contact centre, driving performance and continuous improvement - Acting as a senior voice for ClearScore users, identifying patterns and system