Senior Associate, Finance & Strategy, Support Operations & Quality

About the team Our Support team is at the heart of creating joyful experiences for customers, courier partners and merchants. The Support Finance & Strategy team turns data into decisions – making sure we deliver great service while staying disciplined on costs. About the role We’re now looking for a Senior Associate, Finance & Strategy to partner with our Support Operations teams. In this role, you’ll own the financial models, analytics and planning processes that sit behind our global support operations.. You’ll work closely with Support leadership, Workforce Management and S&O to connect operational reality to financial outcomes and help us make smarter, faster decisions. What you'll be doing - Own and develop cost models across regions, ensuring robust methodology, clean inputs and clear documentation. - Lead weekly and monthly performance reviews (e.g. WBR) by synthesising Support