Service Delivery Manager

LOCATION: Heathrow SHIFT PATTERN: Permanent Nights 10pm-6pm, 4-on-4-off shift pattern SALARY: Competitive If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at . We're here to help! ROLE OVERVIEW AND PURPOSE As a Service Delivery Manager for the Heathrow PRS (Passengers Requiring Support) operation, you are the central manager of a diverse workforce delivering crucial assistance 365 days a year. The Night Shift SDM will be an active member of the team, assisting passengers when required as well as carrying out their management duties You will act as the operational manager on the ground, taking charge of daily activities, proactively managing any disruptions and ensuring our services exceed client expectations and legislative requirements. Acting as a true brand ambassador for ABM, your mission