Change, Configuration & Release Analyst

Join our IT Service Delivery Department at NECSWS as an Change Configuration and Release Analyst. Our team ensures IT services are deployed, monitored, and continually improved for colleagues and customers. This role is working on a hybrid basis from Hartlepool. You’ll work on the Change, Config & Release Team, managing the lifecycle of changes to internal and external IT systems from planned to emergency. Your role is to assess risks, coordinate stakeholders, and ensure smooth implementation while promoting best practices and continuous improvement. Key Responsibilities: - Review and validate Change requests and impact assessments. - Host and document Change-related calls. - Coordinate with internal teams and external departments. - Track and manage Changes through their lifecycle. - Conduct Release analysis to assess readiness, dependencies, and risk before deployment. - Provide guidance, training, and process improvements. Skills & Experience: Essential: - Strong stakeholder engagement and customer-facing experience. - Proficiency in Microsoft Excel (data analysis desirable). - Eligible for UK Security Clearance and NPPV3. Desirable: - Experience in Release analysis and/or Change analysis, including evaluating Release scope, risk, and impact. - Knowledge of ITIL methodology and Service Delivery processes. - ITIL v4 Certified