Head of Sanctions Service Delivery

Your mission: Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. We are looking for an experienced and hands-on Head of Sanctions Service Delivery to Lead our growing Operations Team. Here’s how you’ll be contributing to the team - Lead 5 Senior Operations Managers and 500+ Sanctions Agents globally - Coach, develop and performance manage the team to drive a high performance culture - Hiring new staff as you build out your team - Own demand and capacity planning for your team ensuring we have enough staff to support our customers - Manage service delivery ensuring your finger is always on the pulse with all queues and customers are not left waiting for responses - Maintain strong relationships with Compliance, ensuring we have the right structure and processes in place for effective oversight - Own the plan to develop Sanctions Operations team capabilities, strategic placement of staff across teams, skills and capacity over 12+ months, including skills mapping and training plans, leading significant cross-team projects requiring material decisions and content contribution as well as project management - Proactively monitor process controls to ensure consistent performance ensuring any irregularity is investigated. - Maintain strong relationships with Product, Analytics, Engineering and Compliance - Become a subject matter expert for processes and tooling About you - 5-8 years experience leading teams within Sanctions - Great communicator both verbal and written - Experience setting targets and holding your team accountable to them - You have a proven track record of taking individual ownership and responsibilities as well as being a great team-player - You have good understanding and ability to analyse, forecast and move of team’s metrics - You can work collaboratively within a complex organisation, across multiple cultures, geographies, and disciplines - You have project management and organisational skills and capability to handle multiple projects at one time - You're able to travel as needed. Some extra skills that would be awesome: - Certified Global Sanctions Specialist (CGSS) certification or similar - Additional language skills in one or more jurisdictions in which Wise has operations.