Assistant Manager

You will support the Business Manager to hit sales, service and operational targets while leading by example to deliver exceptional customer service and build lasting relationships. Overseeing daily branch operations, you’ll ensure compliance with company policies and maintain the highest health and safety standards. You’ll be a motivating coach and mentor, developing your team to reach their full potential, and act as the go-to escalation point for customer or operational issues, resolving them quickly and decisively. When the Business Manager is away, you’ll confidently step in, making key decisions to keep the branch running smoothly. At Rexel, we prioritise hiring individuals based on behaviours and potential, rather than requiring specific formal qualifications for roles, the behaviours that will set you up for success as an Assistant Manager include: COLLABORATION: Building partnerships and working collaboratively with others to achieve shared objectives TAKES ACCOUNTABILITY: Taking action, overcoming obstacles, and meeting commitments CUSTOMER FOCUS: Building strong customer relationships and delivering customer-centric solutions COMMUNICATION: Clearly conveys information and ideas to individuals or groups. PROBLEM SOLVING: Identifies and resolves problems in a timely manner DRIVES ENGAGEMENT : Creating a climate where people are motivated to do their best to help the organisation achieve its objectives What we are looking for: - Drive to inspire a high-performing team and keep the branch running at its best - Enjoys motivating, coaching, developing and holding the team accountable - Excellent communication and interpersonal abilities to build rapport with customers and colleagues and handle escalations with calm confidence - Solid grasp of branch operations and sales processes, comfortable working across day-to-day activities - Able to use performance data to spot trends, prioritise actions and make commercial decisions - Practical IT skills to manage stock, sales and workflows using our systems daily - Proactive, organised and results-driven mindset