Lead Branch Manager

Reporting to the Area Branch Manager you’ll support branch performance by coaching and motivating the team, overseeing day-to-day operations, and ensuring compliance with company and health & safety standards. You’ll monitor key metrics (quote conversion, overrides, inventory) to drive improvements, manage customer accounts, pricing and terms to protect profitability, and resolve operational or customer issues. You’ll identify training needs, support promotional activity, work closely with supply chain and finance, and prepare regular performance reports — stepping in for the Area Branch Manager as required. At Rexel, we prioritise hiring individuals based on behaviours and potential, rather than requiring specific formal qualifications for roles, the behaviours that will set you up for success as a Lead Branch Manager include: Drives Results: Consistently achieving results, even under tough circumstances Holding Accountability: Holds self and others accountable to meet commitments Drive Engagement: Creating a climate where people are motivated to do their best to help the organisation meets its objectives Develops Others: Developing people to meet both their career goals and organisations goals Courage & Risk Taking: stepping up to address difficult issues, saying what needs to be said Financial Acumen: Interpreting and applying understanding of key financial indicators to make better business decisions Curious: Seeking new ways to grow and be challenged using formal & informal learning channels What we are looking for: To succeed in this role, you must have strong negotiation and communication skills to effectively engage with customers and stakeholders. You should be proficient in team development and training facilitation to enhance team capabilities. An excellent customer service orientation with a focus on building long-term relationships is essential, along with a solid understanding of inventory management practices and stock control. Strong organisational skills are necessary to manage daily operations and prioritise tasks effectively. Additionally, you should be able to collaborate cross-functionally with various departments to achieve branch objectives and possess analytical skills to interpret performance data and drive informed decision-making.