Damage Claims Agent

The Damage Claims Agent manages vehicle damage cases from incident report to repair completion and handover to the Billing & Recharge team. You will coordinate repairs, gather evidence, and communicate with customers, drivers, bodyshops, and internal teams to ensure efficient and cost-effective vehicle return to service. If you thrive in a dynamic environment and enjoy problem-solving, join Team Orange. YOUR ROLE AT SIXT - You receive and log damage reports, assessing evidence to prioritise and categorise incidents accurately - You source and evaluate repair estimates, authorise repairs within limits, and coordinate repair bookings - You monitor repair progress, arrange temporary vehicles, and conduct quality checks before handover - You maintain accurate case records and compile files for Billing & Recharge handover - You provide clear liability assessments and liaise with Insurance Professionals on complex cases - You keep customers, drivers, and stakeholders updated and handle inquiries professionally within SLA YOUR SKILLS MATTER - Experience You have coordination, case management, or customer service experience - Organisation You manage multiple cases simultaneously with strong attention to detail - Communication You possess excellent written and verbal communication skills - Tech-savvy You are comfortable working with computer systems and databases - Background Ideally, you have knowledge of fleet, automotive, insurance, or claims administration - Know-how Basic understanding of vehicle damage and repair processes is advantageous WHAT WE OFFER Competitive Reward Package Attractive base salary with a performance-based bonus Time Off & Financial Security Up to 22 days’ holiday plus bank holidays, pension scheme, and life assurance Wellbeing & Support Employee Assistance Programme and access to wellbeing resources Career Development An entrepreneurial, flat management structure with direct access to decision-makers and genuine opportunities to grow your care