Operator (SOC - Security Operations Centre)

Your responsibilities will include: - Communicating with customers, colleagues, contractors and emergency services - Handling sensitive and confidential information with professionalism and integrity - Prioritising critical alarms, including fire and lone worker activations - Escalating issues appropriately and ensuring timely resolution - Dispatching emergency and security services when required - Conducting welfare checks for officers and lone workers - Responding effectively to changing priorities and incidents - Monitoring CCTV systems and alarm activations, managing mobile alarm callouts and coordinating responses and, monitoring gas detection and safety systems Please note - The responsibilities listed here aren’t the full picture - but they give you a good sense of the role. What We're Looking For - The right to work in the UK with a 5-year checkable history - Must live within a 45-to-50-minute commute distance to the site - Strong customer service skills and a genuine passion for helping others - Excellent written and verbal communication skills in English – able to communicate with people from a wide range of backgrounds and at all levels - The ability to remain calm and make decisions under pressure - High levels of integrity and professionalism when handling sensitive information - A flexible approach to working days, nights, weekends and public holidays - Strong organisational skills and attention to detail - A punctual, reliable and trustworthy approach to work