Front of House

- Greet members and guests with a friendly and professional demeanour, ensuring they feel welcomed and valued. - Handle member check-ins, bookings, and inquiries efficiently and accurately. - Provide information about the club’s facilities, programs, and events, assisting members with any queries or needs. - Maintain the reception area and lounge spaces, ensuring they are clean, organised, and inviting. - Assist with membership sign-ups and renewals, providing information and guidance on membership options. - Support the management team with administrative tasks, including scheduling, record-keeping, and reporting. - Coordinate with other departments to ensure smooth operations and a seamless experience for members. - Handle member feedback and complaints with professionalism, escalating issues as needed to ensure prompt resolution. - Assist in promoting club events, classes, and services to enhance member engagement and participation. - Ensure compliance with all health and safety regulations, maintaining a safe environment for all. - Previous experience in a customer-facing role, ideally within the sports, fitness, or leisure industry. - A passion for providing excellent customer service and creating a welcoming environment. - Strong communication and interpersonal skills, with the ability to engage positively with members and staff. - Highly organised with the ability to multitask and manage time effectively. - A proactive and problem-solving mindset, with the ability to handle situations calmly and efficiently. - Basic administrative skills, including familiarity with booking systems and handling payments. - A team player with a positive attitude and a willingness to help wherever needed. - Flexibility to work varied shifts, including evenings and weekends, to meet the needs of the club.