Assistant Manager

The Role As Assistant General Manager, you'll support the overall commercial and operational performance of the club, helping to create a best-in-class experience for members while delivering key business objectives. You'll be responsible for driving results, maintaining high operational standards and developing a motivated team that consistently delivers outstanding service. Leadership & People Development - Coach, motivate and develop colleagues to achieve their full potential - Support recruitment, onboarding and retention of top talent - Deliver regular performance conversations and feedback - Help create a positive, energetic and high-performing team culture - Lead by example, demonstrating professionalism and accountability Commercial Performance - Support delivery of all revenue streams including memberships, Personal Training and secondary spend - Drive sales performance through effective member engagement and conversion - Monitor and improve club KPIs and business performance metrics - Support local marketing activity and member growth initiatives - Identify opportunities to improve profitability and operational efficiency Member Experience - Create an exceptional experience for every member, every visit - Build a welcoming and inclusive club environment - Resolve member queries and concerns with professionalism and urgency - Drive member retention through exceptional service standards - Ensure delivery of Everlast's member journey programmes and initiatives Operational Excellence - Support the day-to-day running of the club - Ensure company processes, standards and initiatives are delivered effectively - Maintain exceptional standards of cleanliness, presentation and safety - Ensure compliance with company policies and procedures - Support Health & Safety compliance, risk management and pool plant operations where applicable Adaptability & Accountability - Take ownership of challenges and deliver practical solutions - Respond positively to change and support colleagues through it - Maintain high standards, even in a fast-paced environment - Act as a role model for professionalism, resilience and continuous improvement What We're Looking For Essential - Previous leadership experience within fitness, leisure, hospitality or retail - Strong track record of leading teams and delivering business results - Excellent communication and interpersonal skills - Commercial awareness with the ability to influence performance - Passion for delivering exceptional customer experiences - Flexible approach to working patterns, including evenings, weekends and Bank Holidays Desirable - Level 2 Fitness Qualification - Experience working within a gym, health club or leisure environment - Knowledge of membership sales, retention and fitness operations - Pool plant and Health & Safety experience