Service Transition Lead, AWS ProServe UKGI

The Service Transition Lead is responsible for ensuring the controlled and structured transition of services from project delivery into the Run & Operate (R&O) steady-state operating model for the HMRC Basic qualifications: - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Demonstrable experience in a Service Transition Lead or similar role within large-scale IT transformation or data centre exit programmes. - Strong understanding of ITIL service management frameworks, particularly Service Transition, Service Operation, and Continual Service Improvement. - Experience working within an AWS or public cloud environment, with a practical understanding of cloud-native operations and tooling. - Experience operating in a prime contractor model, ideally within UK public sector or government programmes. - Strong documentation and governance skills, with the ability to define and enforce quality standards for operational handover artefacts. - Excellent communication and facilitation skills, with the ability to lead review boards and drive decisions. - Experience with service acceptance testing and operational readiness assessments. - Familiarity with programme and project management methodologies (e.g., Agile, PRINCE2).