Order to Cash Administrator

About the opportunity Join our Finance Vertical as Sales Ledger Administrator in Newcastle to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences. Reporting into Order to Cash Assistant Manager, you will help us manage sales ledger and managing the end-to-end revenue cycle—from processing customer orders and ensuring accurate subscription billing to overseeing collections and supporting revenue recognition. You act as a bridge between finance, sales, and customer success teams, helping to streamline operations, maintain data integrity, and deliver a seamless billing experience that supports scalable growth. Some of the other responsibilities include : - Manage Mailbox and escalated queries – both internal and external - Run weekly credit control process - Contract maintenance and invoicing of customers - Complete Audit checks / tasks - Day to day finance processing - Manage escalations to Order to Cash Assistant Manager - Create / review SOPs where needed - Processing of bank payments - Carry out month end tasks to a tight deadline - Carry out all Sales ledger and credit control tasks - Manage month end bank reconciliation relating to Order to Cash postings - Run Month end reporting on debt Location: For this position, we offer a hybrid and flexible working model, where you’ll spend three days per week in the Newcastle office and two working from home. What would make me a good candidate? We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our four core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment. We are inspired by meeting big picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do. Required qualifications for this role: - AAT Level 2 (desirable but not essential) - At least 3 years of experience in a credit control/AR role - Proven credit control experience working on key accounts within a Business to Business organisation - Experience with accounting knowledge within sales ledger and book keeping - Customer- centric and flexible with the ability to handle overdue credit accounts with risk-based approach in order not to jeopardise relationship with customer - Proven excel skills to a good standard - Process improvement and system development - Experience with NetSuite & Stripe (desirable but not essential) - Experience in SOPs - Excellent written and verbal communication skills with tactful telephone manner - Self-driven in seeking resolutions to a high standard At Xplor, we believe that the best innovation and ideas happen at the intersections of our differences - people of diverse cultures, generations, disciplines, and lived experiences. So even if you think you do not tick all the boxes, we still encourage you to apply.