Operational Excellence Lead

Are you passionate about transforming businesses, improving customer experiences, and delivering measurable commercial impact? We're looking for an experienced Operational Excellence Leader to lead enterprise-wide change across our organisation. This is an exciting opportunity to influence strategy at the highest level, lead complex transformation programmes, and embed a culture of continuous improvement that delivers lasting results for our customers, colleagues, and business. What you'll do You will be a trusted partner to senior leadership, you will identify, shape, and deliver a portfolio of strategic transformation plans that improve the way we work and the experience we create for our customers. - Lead the roadmap, aligning transformation activity with strategic our priorities. - Identify improvement opportunities using customer insight, operational data, financial analysis, and performance metrics. - Lead large-scale transformation programmes spanning customer journeys, operating models, business processes, technology, and service delivery. - Build compelling business cases and secure sponsorship from senior partners. - Deliver complex Lean projects from initial diagnosis through implementation and benefits realisation. - Champion automation, AI-enabled solutions, process mining, workflow optimisation, and digital improvement opportunities. - Establish governance, controls, and process ownership to ensure sustainable outcomes. - Be an internal consultant, providing expert guidance on complex challenges. - Influence and engage partners at all levels, building understanding across multiple teams. What we're looking for We're interested in people who bring a blend of strategic thinking, operational excellence expertise, and leadership capability. You'll have: - Lean Six Sigma Black Belt certification with experience leading complex, cross-functional improvement programmes and delivering validated business benefits. - Experience in Operational Excellence, Business Transformation, Continuous Improvement. - Experience influencing senior stakeholders and driving change within matrix organisations where resources are not directly owned. - Experience delivering transformation across multiple areas, including customer journeys, operating models, business processes, technology, data, controls, and service delivery. - Exceptional storytelling skills, with the ability to simplify complex information and create compelling narratives that drive action.