Night Auditor

Main purpose: - You must ensure that all Guest Registration Forms are filled out in full (to comply with the Prevention of Terrorism Act). - Take ownership for the security and safety of the guests - To have a good knowledge of the Hotel’s facilities - Ensure that you have full understanding and tractability of all correspondence relating to bookings Overview of duties - Ensures guests have a smooth running stay at the hotel. - Organises the customer welcome and care provided by your team - Follows the night audit procedure comprehensively - Works through the shift check list to ensure corridors are checked, newspapers delivered, breakfast lists amended and such like tasks are completed. - Helps meet the department's quantitative and qualitative targets - Implements brand and Group projects Customer relations - Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty. - Takes into account and anticipates guests' needs - Handles any guest complaints that cannot be settled directly by team members and provides a rapid solution Essential - To be flexible. - Have a “can do” attitude. - Able to work shifts. Skills and Abilities - Professional communication skills. - Able to communicate with business and colleagues in person by telephone and in writing. - Awareness of diversity issues and works in a positive non-discriminatory way. - Ability to work independently. - To have a thorough understanding of H&S regulations. - Ability to build rapport quickly with Senior Management. - Ability to solve problems within area of work knowledge. - Able to work with a variety of tasks. - Accurate and thorough approach. - Worked in a similar environment. Personal Qualities - Must be punctual and reliable. - Must be adaptable. - Be self-motivated. Experience/Qualifications - First aid training. - Intermediate food hygiene certificate. Desirable - NVQ in hospitality. - O’Level/GCSE. Live within a commutable distance to the hotel Due to the nature of the industry, flexibility in working hours is essential.