Front Office Supervisor - 30 hours/week

Our mission at Ibis Edinburgh Royal Mile – Hunter Square is to create memorable moments for our guests, by connecting hearts from arrival to farewell. A job, a career or a calling - whatever brings you here, we have something for you! As part of our team you can have: - Discounted hotel rates all over the world in Accor Hotels - Continuously learn and develop yourself with our Accor Academy - Support your wellbeing in your professional and personal lives ·Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries - Participate actively initiatives to build a more inclusive and sustainable world - And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality As a Front Office Supervisor, you will: - Lead the front desk team during shifts, ensuring smooth operations and exceptional guest service - Jump into Food & Beverage service (breakfast, bar, lunch, or dinner) when needed - Assist with reservations, back-office tasks, and guest inquiries - Handle guest requests and issues professionally, ensuring satisfaction at every step - Motivate and support your team, helping new team members settle in and thrive - Ensure compliance with health, safety, and hygiene standards - Previous hotel or hospitality experience desired - A positive, can-do attitude and flexibility to work in a fast-paced environment - Strong multitasking and communication skills - A passion for guest service and attention to detail - Willingness to work flexible hours, including weekends and holidays