Hotel Receptionist

Our mission at Novotel Cambridge North is to create memorable moments for our guests, by connecting hearts from arrival to farewell. A job, a career or a calling - whatever brings you here, we have something for you! Make the link with the different departments of the hotel to ensure a wonderful guest experience. Are a passionate individual, dedicated to continuously improving the quality of the hotel's services. As our next Receptionist, you… Are the ‘face of Novotel Cambridge North’, extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay. A little more information: To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people. Main responsibilities: - Welcome every guest and provide exceptional service throughout their stay. - Personalising each interaction with guests to ensure a unique experience. - Engage with the team to ensure hotel quality and financial targets can be met. - Handling emails, phone enquires and other administration tasks. - Responsible for balancing banking transactions for the hotel. - Ensuring Novotel Standards are met and maintained. - Competent in taking reservations, upselling where possible to maximise on average room rates. - Assisting with Food and Beverage services if and when required. - Required to attend training sessions by company during day time. - Working hours include weekends and public holidays.