Evening Housekeeping Supervisor - 12 Month FTC

Scope Of Position This is a 12 month fixed term contract for a maternity cover. To be distinctive in guiding and training Room Attendants and checking the standards of cleanliness and turn downs in guest rooms to deliver the ultimate and seamless guest experience. To ensure all bedrooms, corridors, staircases and service areas are kept to the highest standard of cleanliness to meet The Raffles London standards and to act as an ambassador of the Raffles values during your interaction with guests and colleagues. Responsibilities Operation - To provide day to day direction and allocation of tasks for room attendants and house porters on the floor. - To participate in or lead departmental meetings and training sessions. - To liaise with other departments to ensure positive communication and offer support. - To maintain effective communication with the housekeeping department and escalate any issues or problems to Senior/Head/Executive Housekeepers. - To ensure smooth running of housekeeping team through effective team work. - To report any maintenance faults and to ensure that repairs are carried out. - To interact in an intuitive, warm , generous and professional way with all guests, anticipating their needs and responding to any requests. - To be knowledgeable of all the hotel service and outlets to respond to any guest requests. - To ensure that the team uses nowcross to communicate smoothly. - To report and to follow up on any engineering issue in nowcross. - To be aware of the status of all rooms, to follow up and to respond promptly to any room queries i.e. room placed in Q, from the Front office team. - Additional responsibilities in absence of line manager or senior employee. - Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned. Leadership - Ensuring composure under pressure and providing leadership and guidance to the Team when required. - Actively encouraging and promoting employees to be creative and innovative, whilst recognising them for their contributions to the success of the operation. Health and Safety - Ensure that all potential and real hazards are reported immediately and rectified. - Be fully conversant with all departmental Fire, Emergency and Bomb procedures. - Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statues and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them. - Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department. Qualifications, Skills & Experience Essential - Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation - A proven track record and ability to provide high levels of service under pressure. - Exceptional communication and customer service skills, both written and spoken. - Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance. - An understanding and willingness to contribute to a 24h operational schedule when required. Desirable - Previous housekeeping and supervision experance. - Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.