Rostering Systems Administrator

This post is only open for applications for internal applicants for Portsmouth Hospitals University NHS Trust and Isle of Wight NHS Trust NHS Band 3 Salary: £25,760 - £27,476 per annum Hours Per Week: 37.5 full time Contract Type: Permanent Act as a first line support for Rostering systems users across both sites, providing straight forward advice and guidance. Working collaboratively to provide a comprehensive Rostering service to both sites for all staff groups. Job summary Act as a systems administrator for the solutions; maintaining systems security and helping resolve issues as part of the project team. Support with the preparation of training materials that reflect software updates / upgrades or improvements which may be made as the project progresses. Support to ensure that best practice and uniform delivery of the solutions are provided across the Trusts. Maintain the systems database as required and advised by the Rostering Manager, ESR Operational Lead and 3rd party supplier. Specific Core Functions - Support the with drafting and prepare data on and scheduled reporting requires for the organisations. - Create systems for logging and recording that that all users complete and sign “user agreement access” forms. - Raise and escalate systems issues with the relevant provider, liaising regularly to seek quick resolution. - Undertake regular review and audit of the access users have to the system to ensure that those who have had training and a user account created use the system as expected and ensure that no inappropriate access is given to the system. - Support testing, update and upgrade processes with technical advice throughout user testing period, recording any issues experienced with the system configuration. - Support to ensure that the system remains live and that robust mechanisms are in place to manage changes of roles and user access along with the management of leavers with access to the system. For Full job details and person specifications please refer to enclosed job description. Essential - Diploma or equivalent qualification Experience: Essential - Experience of providing administrative support to a system. - Good customer services skills. - A desire to build good relationships with our systems users - Strong Administrative skills - Experience of working in a busy / demanding customer service environment Desirable - Experience of dealing with rostering software in the NHS (full training will be provided) - Experience of using ESR Skills & Knowledge: Essential - Knowledge of IT systems management and IT solutions - Ability to communicate effectively