Account Manager (SC Clearance)

What you'll be doing... As an Account Manager, you'll be responsible for leading a large operational team and ensuring exceptional service delivery across the account, other client sites within the portfolio, and occasional locations across the wider UK as business needs require. You'll: - Lead, coach and develop Site Managers, Supervisors, Team Leaders and frontline colleagues. - Build trusted relationships with customers and stakeholders, acting as the key point of contact for operational and account matters. - Drive service excellence, operational performance and continuous improvement across the portfolio. - Develop account plans that support customer needs, business objectives and future growth opportunities. - Ensure contractual KPIs, service levels and business objectives are consistently achieved. - Create a culture of engagement, accountability, development and high performance. - Support workforce planning, succession planning and capability development across the account. - Manage budgets, resources and operational efficiency to deliver strong commercial performance. - Identify opportunities to enhance customer experience, improve services and add value to the account. - Lead risk, compliance and assurance activities to maintain safe, effective and compliant operations. - Support operational change and improvement initiatives across the portfolio. - Work collaboratively with internal teams to share best practice and contribute to wider business success. Please Note: This is not the full list of responsibilities for the role, but give a good picture of what you will be doing in the day to day. What you'll bring... - Experience managing large operational teams within a service-led environment. - A track record of delivering operational excellence and customer satisfaction. - Excellent stakeholder management and relationship-building skills. - Commercial awareness with experience managing budgets and performance metrics. - Experience of driving employee engagement, development and retention. - Knowledges of planning, forecasting and organisational capabilities. - The ability to influence and communicate effectively at all levels. - A proactive and solutions-focused mindset. Essential Requirements - Minimum of 3 years' management experience. - Full UK driving licence. - Ability to obtain SC Clearance to operate on clients sites. - Experience managing customer relationships and service delivery. - Ability to work independently and make sound decisions in a fast-paced environment. - Knowledge of budget management and P&L accountability.