Technology Business Partner

We're looking for a Technology Business Partner to play a pivotal role in enabling transformation across our Mail business. This is a highly visible leadership position that combines strategic business partnering, process transformation, people leadership, and technology alignment. As Technology Business Partner, you will act as the key bridge between business and technology, partnering with stakeholders across the Mail organization to translate strategic objectives into scalable processes, prioritized initiatives, and measurable outcomes. Leading a team of Process Enablement professionals and Business Analysts, you'll help shape the future operating model of the business while ensuring that technology investments, transformation activities, and business priorities remain aligned. This is an opportunity to influence change across a global organization, working with leaders in Marketing, HR, Service, R&D, and Technology while driving strategic transformation initiatives. What You'll Be Doing Strategic Business Partnering - Build trusted relationships with senior business leaders across the Mail organization. - Translate business strategy into prioritized transformation, technology, and process roadmaps. - Facilitate strategic planning, roadmap discussions, and business reviews. - Act as the voice of the business while ensuring alignment with technology and operational priorities. Process Transformation & Business Enablement - Lead process design activities that support the Mail strategic roadmap. - Oversee current-state and future-state process assessments, gap analysis, and transformation planning. - Drive continuous improvement initiatives across complex business functions. - Ensure business requirements and solution designs align with strategic objectives and operating models. Leadership & Team Development - Lead, develop, and coach a team of Business Analysts and Process Enablement professionals. - Set team priorities, manage capacity, and allocate resources across a portfolio of initiatives. - Build capability within the team and support professional growth and succession planning. - Foster a culture of collaboration, accountability, and continuous improvement. Business & Technology Alignment - Serve as the primary liaison between business stakeholders and technology teams. - Support agile delivery practices, product development, and DevOps-driven ways of working. - Collaborate with architecture, infrastructure, data, and digital teams to ensure solutions are scalable and effective. - Influence outcomes across teams and functions, often without direct authority. Must-Have Skills and Experience - Significant business partnering experience within a complex organization. - Strong process design, process improvement, or business transformation experience. - Experience leading Business Analyst teams. - Experience leading process enablement, process excellence, or continuous improvement teams. - Strong understanding of Agile methodologies and ways of working. - Familiarity with Product and DevOps environments. - Ability to translate business strategy into actionable plans and outcomes. - Proven ability to influence and build credibility across business and technology functions. - Strong business operations and stakeholder management experience. Nice-to-Have Skills and Experience - Broader technology or digital transformation expertise. - Experience in large, global, matrixed organizations. - Experience leading smaller, hands-on teams through periods of change and transformation. - Exposure to enterprise portfolio management, process governance, or operating model design.