Customer Services Advisor - Support Line
Maximus
CardiffOn-site£26k - £26kfull timePosted 1w agoEarly applicant likely
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Duties and Responsibilities • Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary. • Identify and address safeguarding concerns promptly and effectively. • Meet customer service standards and performance goals. • Respond to difficult and sensitive cases with empathy, patience, and resilience. • Deliver information services across multiple channels (telephone, online, email, and live chat)...
About Maximus
Maximus operates assessment centres that conduct clinical assessments for service users. The company hires customer service representatives and advisors to manage appointment scheduling, handle customer enquiries, and coordinate the day-to-day running of these assessment sessions.
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