Delivery Manager (Financial Services - Lending)

We are seeking a dynamic, delivery-focused professional to join our CTO function as a Delivery Manager supporting a portfolio of change across the Digital Bank and Commercial franchises. This role will lead cross-functional squads delivering both customer-facing and internal change — ranging from digital platform enhancements to AI-powered automation. You will work at the intersection of Product, Engineering, Risk, and Business teams to deliver initiatives safely, compliantly and at pace — in line with Shawbrook’s Change Delivery Policy (v14) and associated standards. This is a hands-on role designed for a delivery leader who can manage hybrid change across a regulated environment — combining traditional governance with modern agile execution, and supporting the safe rollout of emerging technologies including artificial intelligence and automation. Key Responsibilities Delivery Execution - Lead the day-to-day delivery of complex initiatives across the Digital Bank and Commercial franchises, with an AI first mentality. - Apply agile, hybrid or waterfall delivery methods depending on initiative scope, while ensuring compliance with Shawbrook’s governance standards. - Support 1–2 cross-functional squads, working closely with Product Owners and Tech Leads to align on delivery scope, sequencing, and readiness. - Maintain short-term planning horizons (typically 0–6 months), and manage sprint, milestone, and release cadence. - Proactively manage blockers, dependencies, and risks across internal and third-party teams. Governance & Control - Ensure all delivery is compliant with the Change Delivery Policy, including mandatory artefacts (RAID logs, Impact Assessments, Test Approaches, Run Books, Steering Packs). - Maintain high delivery hygiene: RAID logs updated weekly, stakeholder updates accurate and timely, decisions clearly recorded. - Own SteerCo-level reporting inputs and ensure appropriate stakeholder alignment. - Support Go / No-Go readiness for relevant releases, including risk assessments, roll-back plans and delivery of required artefacts. AI & Emerging Tech Enablement - Partner with Product, Data Science, Engineering and Control Functions to support the delivery of AI initiatives as they embed into core journeys. - Understand delivery implications of AI/ML models, automation tools, or third-party integrations and ensure the same standards of change control and testing are upheld. - Ensure risks (e.g. model risk, privacy, explainability) are logged, understood, and mitigated via appropriate collaboration with Risk and Compliance. Team Support & Coaching - Foster an environment of psychological safety, collaboration and continuous improvement within squads. - Facilitate sprint rituals and retrospectives; champion agile ways of working tailored to squad maturity. - Work with Senior Delivery Managers and Heads of Delivery to elevate delivery practice and maturity across the function. Skills & Experience Essential - Proven track record delivering technology and business change in regulated environments, ideally Financial Services. - Hands-on experience managing cross-functional squads or teams delivering digital products or platforms. - Knowledge of agile, waterfall and hybrid delivery methodologies and ability to flex between them depending on the context. - Strong understanding of delivery governance and control frameworks — RAID logs, SteerCo reporting, Go / No-Go readiness. - Comfortable working in regulated change environments (e.g. PRA SS1/21, FCA Consumer Duty). Desirable - Exposure to AI or data-led initiatives (e.g. automation, NLP, ML model deployment, decisioning tools). - Understanding of AI risk considerations (e.g. model explainability, privacy, bias). - Experience working with cloud-based platforms, third-party integrations, or large-scale platform change. Key Attributes - Highly structured, calm under pressure, and excellent at managing ambiguity. - Proactive, accountable and delivery-focused — owns outcomes, not just ceremonies. - Builds trusted relationships with stakeholders at all levels. - Strong communicator — keeps delivery transparent, pragmatic, and business-aligned. - Passionate about continuous improvement and pragmatic agility.