Remote Support Engineer

What you will be doing... - Keep an excellent record of all customers and engineer interactions via the ticket system. - Provide remote assistance to investigate and identify customer issues, and ensure engineers installing/upgrading customer systems or servicing systems. - Efficiently follow a defined support ticket management process to ensure targets are met. - Test software releases. - Apply fix releases to customer systems. - Feedback information internally to other departments. - Attend internal and external meetings as required. - Identify training requirements for customers. - Carry out offline testing on customer data as required. - A strong desire for learning in a fast-moving market. - Contribute to the goals and objectives of the team. - Be highly motivated to achieve success. What you will need... - 3-5 years of experience in the electronic Security service industry - PC literate in MS Office, Outlook and Excel - Good written and verbal skills - Proactive, able to work on own initiative - Good interaction between departments - Ability to influence effectively - Excellent knowledge of networking and IP connectivity. - Understanding of Intruder, Fire, CCTV, T&A and Access Control systems. Key Attributes... - Ability to follow detailed instructions - Good business understanding - Interpersonal and communication Skills - Relationship building & Networking - The desire to improve and take on new challenges - Experience in the electronic Security sector - Ability to be part of a team and set leadership examples - Ability to demonstrate influencing skills