KEY HOLDER HARRODS LONDON -MARELLA

We are seeking a motivated and commercially driven Key Holder to support the leadership team in delivering exceptional sales performance and world-class client experience. As a Key Holder, you will act as a brand ambassador and role model for the team, supporting daily operations and taking ownership of the concession in the absence of management. Key Responsibilities Sales & Client Experience - Deliver exceptional, personalised service in line with luxury retail and Harrods standards - Achieve and exceed sales targets and KPIs - Build and maintain a strong personal client base through proactive clienteling - Develop long-term relationships to drive loyalty and repeat business - Provide expert styling advice and product knowledge Leadership & Team Support - Act as Manager on Duty when required - Lead by example in sales, service, and professionalism - Support and motivate the team to achieve concession targets - Assist with onboarding and mentoring new team members Operations & Store Standards - Support opening and closing procedures and ensure store security - Maintain exceptional visual merchandising and boutique standards - Support stock management, replenishment, and deliveries - Ensure compliance with Harrods and brand operational procedures About You Essential - Previous experience in premium or luxury retail - Strong sales track record and client-focused approach - Excellent communication and interpersonal skills - Professional, reliable, and trustworthy - Strong organisational skills and attention to detail Desirable - Experience working within Harrods or luxury department store environment - Previous senior sales or supervisory experience - Clienteling experience What We Offer - Opportunity to work within Harrods, a world-leading luxury environment - Career development within Marella and Max Mara Fashion Group - Competitive salary and benefits - Supportive and collaborative team environment