HR Operations Manager

The HR Operations Manager is responsible for overseeing the delivery of HR operational services, ensuring compliance, efficiency, and excellence in HR processes. This role is leading a team of HR professionals to deliver high-quality support across the employee lifecycle. Key Responsibilities - Leadership & People Management: - Lead, coach, and develop a team of HR professionals, promoting a high-performance culture. - Allocate workloads, set priorities, and monitor team performance against SLA/KPIs. - Conduct regular one-to-ones, team meetings, and performance reviews. HR Operations Oversight: - Ensure smooth execution of HR processes including onboarding, all employee lifecycle processes. - Drive continuous improvement initiatives to enhance efficiency and employee experience. - Develop HR dashboards and reporting for all SLA/KPIs. Monitor on a regular basis identifying areas for improvement. HRIS & Workday: - Oversee HRIS administration and ensure data integrity. - Train HR team and managers on Workday functionality and best practices. - HR Reporting & Analytics: - Produce and analyse HR reports. - Provide insights to senior leadership to support strategic decision-making. Policy & Compliance: - Ensure adherence to employment legislation and company policies. - Maintain confidentiality and data protection standards. Stakeholder Engagement: - Act as a key point of contact for HR queries from managers and employees. - Engage and build strong relationships with senior stakeholders across the business to ensure HR operations align with strategic priorities. - Collaborate with other departments to ensure alignment of HR operations with business needs. - Proven experience in HR operations management or similar role. - Strong leadership and people management skills. - Working knowledge of HR Systems (Workday) - Excellent organizational and time-management abilities. - Knowledge of employment law and HR best practices. Personal Attributes - Strategic thinker with a hands-on approach. - Strong interpersonal and communication skills. - Ability to manage multiple priorities in a fast-paced environment.