Operations Support Administrator

Role overview The primary responsibility of the Operations Support Administrator is to act as support for the business, encompassing all duties and responsibilities required to service the administration needs of Hilton-Baird Collection Services and the wider Hilton-Baird Group. The Operations Support Administrator will be responsible for meeting personal and team targets, and ensuring that the highest levels of quality and efficiency are maintained. Key Responsibilities - Data entry and transposition from source format to Excel - Loading of instructions on the Saleslogix collections platform - Filing and retrieving paperwork - Answering / screening phone calls and resolving queries - Supporting the collections team in their duties - Any other duty that is required as part of a special project This is an operational role within the collections team of Hilton-Baird Collection Services and the role reports directly to the Head of ABL Services. - Excellent communication skills and telephone manner - Educated to GCSE standard or above - Preferably hold business or professional qualifications - High level of attention to detail - Computer proficiency – Word, Excel, Outlook and Sage or a similar accounts system - Proven team player with excellent interpersonal skills - Able to work on their own initiative and as part of a team - Hard worker - Punctual and reliable