Sales Manager - Customer Loyalty

We are looking for a driven and results-oriented Telesales Team Manager to build, lead, develop, and motivate a new team of telesales professionals for our Customer Loyalty Team. Whilst remaining hands on, this role is responsible for delivering sales targets, improving team performance, and ensuring a high-quality customer experience through effective telephone-based sales operations with our current customers. You will combine strong leadership skills with a hands-on approach to coaching, performance management, and sales strategy execution in a "player / manager" role. As a Telesales Team Manager, we are looking for someone to: - Be single minded in your desire to 'make the sale'. - Build, lead, coach, and motivate a team of telesales executives to achieve and exceed - Monitor daily, weekly, and monthly sales KPIs and performance metrics - Drive revenue growth by implementing effective sales strategies and campaigns - Ensure consistent achievement of conversion rates, call volumes, and revenue targets - Analyse data to identify trends and areas for improvement - Ensure adherence to scripts, processes, and compliance requirements - Monitor call quality and provide constructive feedback - Ensure all activities comply with regulatory standards and company policies Essential - Proven experience in a telesales or contact centre sales environment - Previous experience managing or supervising a sales team - Strong track record of achieving and exceeding sales targets - Excellent leadership, coaching, and motivational skills - Strong analytical and problem-solving abilities - Effective communication and interpersonal skills If you feel you have some of the skills mentioned above, but not all, please do still apply and we would be happy to have a further discussion with you in regards to your suitability for the role.