Sr. WW Applied AI Specialist SA, Amazon Connect
Amazon
LondonOn-sitefull timeSolutions ArchitectPosted 4mo agoEarly applicant likely
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This role sits within the Applied AI Solutions Architecture team, which is a part of the AWS Specialist and Partner Organization (ASP). We are the technical bridge between Amazon Connect customers and
Basic qualifications:
- Bachelor's degree in computer science, engineering, mathematics or equivalent, or experience in a professional field or military
- Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients
- 7+ years of experience in solutions architecture, software engineering, or technical consulting in customer-facing roles
- Demonstrated experience with AI/ML concepts including large language models (LLMs), prompt engineering, retrieval-augmented generation (RAG), and model evaluation
- Contact center domain expertise including understanding of IVR/IVA design, routing strategies, workforce management, quality management, and CX metrics
About Amazon
Amazon operates data center infrastructure, develops automotive retail platforms, and provides meetings and events services - roles advertised include program managers for physical infrastructure projects, account managers for marketplace partnerships, and service delivery managers for corporate events.
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