Retail Support Officer

The purpose of this role is to contribute to the ability of the Retail Operations team to successfully meet all targets on time during a period of high workload. This is a fixed term contract ending 31/01/2027. This role offers flexible working arrangements and can be undertaken working from home or as a hybrid position from any Eurofins Food Testing UK location. Working 37.5 hours per week Monday to Friday 09:00 till 17:00 - Working on an high priority limited-time project involving a wide range of food products as a major retailer transitions to a new product categorisation system. The task involves mapping new classification names, codes, testing and frequencies with a high degree of accuracy, and amending the customer quote with the appropriate test packages and classification names. - Working with Excel workbooks enter and change data. Training and supervision will be provided. - Assigning testing requirements in accordance with customer standards, specifications and risk-based approaches. - Maintaining and updating testing programmes by addition of products (e.g. first production / new products) into correct classifications with appropriate test assignment. - Carry out investigation checks. - Monitoring testing schedules, sample throughput, and turnaround times. - Collating and summarising information for e.g. KPIs, Horizon Scanning reports, review meetings. - Taking responsibility for checking and managing customer-specific inboxes and service requests. - Being a point of contact for customer testing enquiries, technical queries, and testing programme. management activities, and ensuring prompt responses and escalation as appropriate. - Ensuring customer satisfaction through proactive communication and issue resolution. - Contributing as to account review meetings, presentations, and action plans. Essential - Experience in test assignment, account management, programme management or technical customer service within a laboratory testing, food retail or food manufacturing sector. - Good understanding of microbiological and / or chemical laboratory testing process. - Ability to manage multiple projects and priorities simultaneously. - Strong analytical and problem-solving skills. - Excellent computer skills. - Excellent communication and presentation skills. - Experience working with cross-functional teams and stakeholders. - Strong attention to detail and data accuracy. - Good relationship building skills - Good problem solving, planning & organisation skills - Good attention to detail - Be able to work as part of a team and collaborate efficiently on this project. Desirable - Degree or equivalent qualification in Food Science, Microbiology, Chemistry or a related discipline. - Understanding of food safety, analytical testing and due diligence programmes. - Knowledge of retailer standards and food safety regulations. - Experience working with laboratory information management systems and customer portals. - Understanding of European food testing programmes and regulatory requirements. - Commercial awareness and ability to identify business growth opportunities. - Project management experience.