Weekend Document Production and Workflow Specialist - Night Shift - Remote

We are currently recruiting for 1 x Weekend Document Production and Workflow Specialist across the night shift. The hours for this role are Saturdays and Sundays 21.00-05.00. Please only apply if you can work this shift you are applying for. This is a full time position, not freelance. Due to the nature of this role, it is recognised that it can be performed mostly remotely with the expectation of coming into the Newcastle office as business needs require. The role The purpose of this role is to be part of the GBS Document Production (GBS DP) team and is responsible for providing a direct first class professional document production (DP) and customer service to the partners and fee earners across all Global offices, supporting the wide range of DP profiles of work. As well as ensuring workflow is efficient and accurate, championing quality and consistency, liasing with team members on shift to ensure work is acknowledged in a timely manner and ensuring accurate input and administration of the workflow tool, ServiceNow (SNOW). Key Responsibilities Document Production/Workflow & Administration Providing an accurate and high quality DP service along with some Workflow Specialist duties during peaks on shift. Profiles of tasks vary across a large suite of legal and non legal work streams including, but not limited to: - producing high-quality legal documentation using Clifford Chance templates or tailored as per requirements (incl. MS Word, PPT, Excel and Adobe PDF) - Document health checks/cleaning and converting - Graphics/Charts - Document conversions - Offering Circulars, Legal Review Reports, Client Briefings, Technical Bulletins, Mail-Merge, eMailers - Cross-reference checking - Revisions and amendments - Comparisons/blacklining - Copy typing - Audio typing Priortise in accordance with agreed deadlines as submitted on SNOW and agreed with clients. Demonstrate understanding of work and ability to carry out all DP tasks. Operational co-ordination of Workflow and utilising Workflow Application (SNOW) including actively making sure all relevant information is accurately logged and maintained not limiting to personal time tracking, estimations, deadline management and document security. Provide the first level support for all client and team queries during this time in relation to all work and workflow related issues, escalating to the GBS Management team as required and/or liaising with team members on shift. Working seamlessly with the Firm's document management system, iManage, for document retrieval and return to system. Producing high quality tasks and logging and allocating tasks to Document Production Specialists when required. Ensure "best practice" guidelines are followed at all times. Liaise with all relevant departments: - London - Newcastle - Delhi - Paris - Hyderabad - Virtual Assistant Teams (inc. EA's TA's both in London and India) Agree deadlines and lead on communications direct with clients, together with updating Workflow Application with all relevant information to each request. Applying software knowledge to all tasks and troubleshooting across GBS. Team Support - Working collaboratively with team members to ensure the provision of first class support services to fee earners Globally. - Establish, maintain and develop effective communication with team/colleagues globally. - Complete any ad-hoc duties as requested by GBS Management. - Collaborating with Weekend GBS Shift Manager as required during periods of high volumes, escalating on shift issues/complaints or highlighting pinch points. Client Services - Deliver exceptional customer service, present as proactive, friendly, helpful, willing and efficient at all times. - Leading as first point of contact on client communications upon task submissions. - Ensuring all communications are efficient, timely and accurate across GBS. - Co-ordination of GLB Exceptional Access/SPM requests. - Efficiently capture information within SNOW and any other ad hoc spreadsheets/databases. Your experience Key Requirements: - Excellent copy and audio typing speeds - Intermediate working knowledge of Microsoft Outlook - Up-to-date experience of Microsoft Suite, eg: Word, PowerPoint and Excel to MS Office 365 Associate level – MOS Certified - Intermediate knowledge of Adobe Acrobat - Intermediate knowledge of Adobe suite - Solid experience within a professional corporate services environment - GSCE/O-level standard or equivalent - Strong communication skills are essential, the ability to communicate clearly, persuasively and with sensitivity, both orally and in writing when dealing with lawyers, partners, practice assistants, trainees, paralegals and various support staff - Demonstrate using own initiative / judgement - Experience of meeting deadlines, prioritising a busy workload and working under pressure, especially when working alone or during the closing of deals - Ideally, solid document production experience - Previous experience within a legal environment would be an advantage Firm's competencies are as follows: Analytical Thought and Problem Solving The ability to gather and analyse information, utilising the results of that analysis to make effective decisions and find innovative solutions. Communicating and Influencing The ability to communicate clearly, persuasively and with sensitivity, both orally and in writing. Commitment and Self-motivation Commitment to both Clifford Chance and its clients, demonstrated in the drive to improve both quality of delivery and personal performance. Leading and Developing Others The ability to lead and manage others, both by contributing to the vision of the organisation and by enabling others to develop themselves. Organising and Managing Resources The ability to plan and organise self and others effectively in order to meet business priorities. Working Relationships The ability to form working relationships with others, both internally and externally of Clifford Chance, and to use those relationships to benefit both individuals and the Business. Organisational/Strategic Thinking The ability to see the role in the broader context of the Business as a whole and its clients, and to use that knowledge to drive action.