Business Development Executive - Broker Support

Reporting to the Hub Team Leader - Retail Mortgages, you will manage inbound telephone calls, along with outbound telephone calls when required, promoting the services, products and criteria of our mortgages brands. Key Role Responsibilities - Actively manage application pipeline through contact with the broker and internal departments. Provide technical support on portal and registration issues to intermediaries. - Achievement of individual and team targets and KPI’s to increase business volumes. - Input and maintain accurate and current CRM data. - Liaise with relevant departments of the business for pre- and post-sale queries. - Identify the intermediary’s business and case requirements by fact finding their needs and tailoring responses to match the requirements. - Support the Field BDMs. - Providing support to introducers ensuring they understand the product range and credit policy of our mortgage brands via inbound and, when required, outbound calls and email. - Provide technical support to intermediaries on portal and registration issues. - Achievement of individual and team targets and KPI’s to increase business volumes. - Input and maintain accurate and current CRM data. - Liaise with relevant areas of the business for pre-sale and post-sale queries. - Challenge and evidence aspects of specific cases where we can demonstrate a case fits the credit policy and product range of either retail mortgage brands. - Take ownership for complying with the Training and Competence scheme, personal development and regulatory training requirements. - Project work as and when required. - Highlight new leads to the relevant regional Business Development Managers or Key Account Managers Skills & Experience - A minimum of two years’ experience in the Mortgage or Financial Services Industry - Previous experience in an outbound & inbound telesales environment - Previous experience as a telemarketer or similar sales/customer service telephone role - Strong communication skills both verbal and written - A background of successful relationship building or client management - Excellent call handling, listening and influencing skills - The confidence to pursue leads and overcome objections - PC literate with a good knowledge of Outlook, Word, Excel and CRM systems - Proactive team player - ability to work on own initiative; solo and as part of a team - Self-motivated and enthusiastic with the drive to succeed and deliver results - Ability to multitask to ensure SLA’s are met