Senior Application Support Engineer

We’re looking for a proactive and highly capable Application Support Analyst who can operate as a true all-rounder across our technology estate. This role requires someone comfortable working across multiple systems, technologies, and business areas, with a strong focus on service reliability, troubleshooting, and ownership of issues end-to-end. Key Responsibilities: - Provide 1st–3rd line support across a range of business-critical applications. - Investigate, troubleshoot, and resolve incidents and problems end-to-end. - Monitor application performance and proactively identify and address issues. - Monitoring End of Day & End of Month processes to make sure these are complete successfully & if there are any issues with this resolve within the agreed SLAs. - Work closely with development, infrastructure, and business teams to deliver fixes and improvements. - Support releases, patches, and system changes. - Perform root cause analysis and drive permanent resolutions. - Maintain documentation, knowledge articles, and support processes. - Participate in on-call/out-of-hours support where required. - Act as the technical lead on projects and provide technical input to support project teams. - Strong generalist application support background across multiple platforms and systems. - Strong SQL skills, with the ability to write queries, analyse data, and troubleshoot issues. - Solid database knowledge, including schemas, data models, and relationships between systems. - Good understanding of APIs, integrations, and system interfaces. - Basic networking knowledge (DNS, TCP/IP, connectivity, firewall concepts). - Experience working with on-premise infrastructure and hardware. - Strong understanding of Azure, including cloud services, deployments, and monitoring. - Strong server-side knowledge, including Windows Server (and ideally Linux). - Familiarity with monitoring, logging, and alerting tools. - Understanding of ITIL processes (incident, problem, and change management). - Scripting/automation experience (PowerShell, Python, etc.) is desirable.