Senior Associate - Operations ( Vehicle Damage Accessor)

**Senior Associate - Operations - Responsibilities** - Produce accurate and compliant vehicle damage repair assessments and estimates across all vehicle makes and types using manufacturers' and Thatcham research-approved repair methods - Manage, process and authorise vehicle damage assessments in a timely manner, demonstrating full compliance with industry damage assessment systems (Audatex) and best practice standards - Accurately assess and value vehicles beyond economical repair to industry and AQP standards, utilising industry guides and tools - Negotiate and resolve disputes with customers and vehicle damage repairers - Serve as a technical point of contact for clients, claims teams and repair management teams, providing support on vehicle repair and total loss engineering referrals - Provide technical analytics services including audits, third-party cost reviews, fraud and compliance assessments - Demonstrate knowledge of FSA, ABI and FOS regulations and standards for motor claims processing - Resolve technical motor engineering problems and support team members through training and guidance - Communicate effectively at all levels and develop strong stakeholder relationships with internal teams and external partners - Monitor quality assurance standards and compliance requirements, implementing corrective actions where necessary - Meet engineering task processing requirements to achieve business KPIs and targets **Senior Associate - Operations - Qualifications** **Essential Requirements:** - Minimum 3 years' experience in motor engineering, damage assessment, or claims handling - Professional qualification in motor damage assessment (IAEA, ATA VDA, or equivalent recognised qualification) - Motor repair industry qualification (IMI, ATA, NVQ, or City and Guilds) - Proficient knowledge of vehicle accident repair industry standards and best practices - Demonstrable experience with Audatex or similar damage assessment systems - Strong negotiation and problem-solving skills with proven dispute resolution experience - Effective communication skills with the ability to engage at all organisational levels - Solid understanding of the motor insurance industry, including FSA, ABI, and FOS regulations