Principal Product Manager, Org Transformation , Quality & Escalations
Amazon
LondonOn-sitefull timeCustomer ServicePosted 4mo agoEarly applicant likely
This role is aggregated from the employer's public careers feed - the button opens their application page.
Come build the future of Amazon Customer Service (CS) with us. Quality & Escalations (Q&E) vision is to deliver exceptional customer experiences which restore customer trust through continuous inspection,
Basic qualifications:
- Experience owning/driving roadmap strategy and definition
- Experience blending product and program management skills to execute strategic initiatives about process creation, standardization, and improvement
- Experience with end to end product delivery
- Experience as a product manager or owner
- Experience with product cycles of 6+ months
- Experience owning feature delivery and tradeoffs of a product
- Experience in product or program management, product marketing, business development or technology
- Experience leading and transforming highly effective organizations
- Proven track record breaking down organizational silos and driving strategic alignment at scale.
About Amazon
Amazon operates data center infrastructure, develops automotive retail platforms, and provides meetings and events services - roles advertised include program managers for physical infrastructure projects, account managers for marketplace partnerships, and service delivery managers for corporate events.
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