Service Desk Engineer

Shawbrook is a specialist financial services provider combining the innovation and agility of a fintech with the expertise and stability of a bank. We’re driven by a clear purpose: solving complex problems to unlock opportunity for our growing customer base of over 300,000 UK consumers and businesses. Our success is powered by our people. Their deep sector knowledge, collaborative mindset, and commitment to excellence truly differentiate us. We’re looking for a Service Desk Engineer to join our friendly, high-performing frontline IT team. As the first point of contact for IT support across the business, you’ll play a vital role in keeping Shawbrook running smoothly. From password resets and Active Directory access to onboarding new starters and resolving day-to-day technical issues, you’ll deliver fast, effective solutions with professionalism and care. This is an excellent opportunity for someone early in their IT career who is eager to learn, grow, and gain exposure to Infrastructure, Deskside Support, and Information Security. Key Responsibilities - Deliver responsive, high-quality 1st-line support to colleagues across the business - Manage and resolve tickets in line with agreed SLAs - Administer and support Active Directory processes - Ensure compliance with user access controls and offboarding procedures - Escalate incidents appropriately and follow defined processes accurately - Contribute to continuous improvement within the Service Desk What you’ll bring - Practical experience with Active Directory and Microsoft 365 administration - Strong communication and customer service skills - High attention to detail and process accuracy - Ability to remain calm and confident under pressure - Experience in a regulated environment (preferred but not essential) You’ll work closely with experienced engineers and a supportive manager who values collaboration and development. If you’re looking to build your IT career in a growing, purpose-driven organisation, we’d love to hear from you. ITIL Foundation (v4) (desirable - able demonstrating understanding of service management best practice and SLA-driven support environments)