Engineering Manager Operations

**What You'll Do** - Lead platform and infrastructure initiatives to deliver durable, scalable outcomes that support R&D IT applications and day-two operations - Drive engineering management excellence, building and mentoring high-performing teams while fostering a culture of continuous improvement - Establish and maintain operational discipline through incident management, SLA tracking, and service reliability improvements - Manage delivery across multiple workstreams, ensuring coordinated execution and timely resolution of dependencies - Oversee vendor relationships and Statement of Work (SoW) management to optimize costs and service quality - Develop and maintain operational financial awareness, including budget planning, resource allocation, and cost optimization strategies - Collaborate across engineering, product, and scientific teams to translate complex R&D needs into practical, scalable solutions - Define and track key performance indicators (KPIs) and operational metrics to measure service delivery effectiveness and identify improvement opportunities - Lead process improvement initiatives and modernization efforts to enhance system reliability and create capacity for technology migration - Establish a high bar for quality, documentation standards, and thoughtful integration of AI-assisted engineering practices - Communicate proactively with stakeholders, providing regular updates on operational status, risks, and strategic initiatives - Manage risk and incident response protocols, ensuring rapid resolution and continuous learning from operational challenges **What You Bring** - Demonstrable experience in platform and infrastructure fluency - Demonstrable experience in engineering management and team leadership - Demonstrable experience in operational leadership and incident/SLA management - Demonstrable experience in delivery management across multiple workstreams - Demonstrable experience in vendor and Statement of Work (SoW) management - Demonstrable experience in operational financial awareness and budget management - Demonstrable experience in operational metrics, KPI tracking, and continuous improvement initiatives - Demonstrable experience in stakeholder communication and cross-functional influence across technical and non-technical audiences - Demonstrable experience managing technical debt and leading modernization or migration initiatives - Demonstrable experience in risk management and incident response protocols - Fluent English, written and spoken **Bonus Points** - Experience in agriculture, life sciences, scientific computing, or regulated enterprise environments - Experience building platforms, products, or services used by multiple internal teams - Experience working in distributed, international engineering organisations - Experience with cloud infrastructure platforms and scalable system design - Experience in organizational scaling, team development, and building high-performing engineering cultures - Experience integrating AI-assisted tools and practices into engineering workflows