Athenahealth

Serve as the primary point of contact for patients by phone. · Schedule, reschedule, and cancel appointments while following client-specific workflows. · Communicate effectively and professionally with patients and...

Feature delivery and portfolio support · Partner with product managers to support feature delivery from idea through general availability. · Surface risks, trends, and portfolio insights to inform decision-making.

Independently resolve a broad range of claims and unpostables with accuracy and efficiency for RCM Optimization Pilot customers, following practice directives where available while exercising judgment in ambiguous...

Analyze operational data to identify trends, issues, and opportunities for process improvement. · Use SQL to query data, validate results, and support operational reporting needs. · Partner with internal stakeholders to...

Process governance and infrastructure · Own and maintain the rules, standards, and SOPs that govern customer engagement across the product lifecycle. · Monitor adherence to engagement standards across product owners and...

Analyze operational, billing, and invoicing data to support accurate reporting and issue resolution. · Develop SQL queries and data extracts to support recurring reporting, ad hoc analysis, and business requests. ·...

Communicate project status, timelines, deliverables, and risks to the manager, customers, and project stakeholders. · Research payer payment policies and reimbursement practices to stay current on relevant changes. ·...

Develop expertise in athenahealth products, workflows, and support processes to assist customers effectively. · Respond to customer inquiries received through inbound phone calls, support cases, and follow-up...

Sort, slice, extract, and scan incoming mail accurately and efficiently using both manual processes and equipment · Prepare checks and correspondence into accurate batches to optimize scanning, identifying misdirected...